Greg Reed June 10, 2018 Why Small Web Hosting Companies Offer the Most Value If you’ve found us here at MightWeb, the odds are good that you’ve already come across a number of our largest competitors. The major web hosting companies pour a tremendous amount of resources into their paid ads and affiliate marketing programs, and they make a lot of lofty promises about what their services have to offer. Can small web hosting companies really hope to compete? The truth of the matter is that large hosting companies simply aren’t all they’re cracked up to be. They can talk the talk, but seldom do they walk the walk — and when they do, it’s usually only for their largest customers. Small business owners tend to get taken advantage of and left behind by major web hosts, and we’re out to change that. Here are a few reasons why small web hosting companies are better than their larger counterparts: Small Hosts Allocate Infrastructure More Logically For large web hosts, every customer who uses a shared service is nothing more than a number. After all, why would a company with hundreds of thousands of clients, many of which may be enterprise level, worry about appeasing every low-level customer? The result is that large web hosts tend to cram as many sites as possible onto each server, resulting in poor speed, reduced security, and more instances of downtime. Small hosts tend to take the opposite approach. Shared hosting is our bread and butter at Mightweb, and we work our hardest to contribute to the success of every site that utilizes our service, regardless of what plan they might be on. We would never compromise the quality of our reliable shared hosting experience, because the customers who pay for shared hosting are the backbone of our business. Small Hosts are Priced for Small Businesses Because many larger hosting companies are focused on landing clients for dedicated servers — or even enterprise clients with multiple managed, dedicated servers — they tend to raise their prices on a fairly regular basis. (Why waste server space on your least profitable customers? From their point of view, anyone who isn’t willing to pay for consistent price updates isn’t worth having as a client!) Small hosts, on the other hand, usually work with smaller clients on a nearly exclusive basis, which means every price change they make has a profound impact on their clients. Rather than looking for ways to raise prices, most small hosting services are more likely to find ways to make special offers to accommodate potential customers with unique needs. Smaller Hosts Mean More Responsive Customer Service By this point in the article, you should be catching onto the fact that we don’t like the way large hosting companies treat their customers. What we have yet to share is the fact that they oftentimes treat their employees in a similar fashion. This can make communication difficult for a few reasons: Rotating employee schedules can make it difficult to maintain a single point of contact with the company, which means you end up re-explaining your issue to a number of different people every time you need help. Because employees are given little to no decision-making power, it’s easy to feel like you’re talking to a robot when you contact major hosting companies. You are unlikely to have a true employee advocate working on your behalf. As per human nature, employees who aren’t treated well in their jobs are going to stop doing as good of a job, which only compromises your customer experience further, while perpetuating a cycle of negativity. Smaller Hosts Have Your Back We work hard to give you the most fair and honest treatment as a customer of MightWeb — even when that means making sacrifices ourselves. For example, we offer a 99.9% uptime guarantee for every customer who hosts their site with us, and we back that guarantee up by issuing credits to anyone affected by a lack of service. Unlimited free SSL certificates, an automated backup process, and free, seamless migration should you ever need it. Learn More about MightWeb Hosting! Being a customer-oriented company is part of our core philosophy at MightWeb, and this value is reflected in every aspect of how we run our business. From investing in the best hardware, to providing unparalleled uptime, to offering a well-rounded set of solutions intended to grow alongside our customers, we have stayed true to our roots, even as we’ve added an increasing number of happy customers each and every year. We’d love for you and your organization to be our next success story. If you’re looking for more information on our affordable web hosting services, we encourage you to check out MightWeb’s pricing and hosting offerings, read the MightWeb story, or contact us to get answers to all your questions, no matter how large or small. We look forward to hearing from you!